Polyframe is a leading fabricator of uPVC windows with a busy and expanding production facility based in Lenwade, Norfolk. With strong business performance we are now looking for an Operations Assistant to join the team.

Responsible to: Operations Director/Production Shift Manager

Responsible for: Production Supervisor, Production Cell Leaders, Production Operatives  


Job Purpose:

Working as part of the Operations Team ensure all of the administrative duties at strategic level are maintained, forecast labour with production schedules with the Operations Director. Provide and support the Production team with technical assistance to ensure products meet deliveries on time.

Responsibilities/main tasks and duties:


  • Ensuring all morning management reports are completed by 9.30 am daily
  • Prepare weekly reports, update and maintain
  • Update Time & Attendance system
  • Spray Shop and Shapes planning
  • Remake/Recut monitoring
  • Address technical issues relating to production
  • Manage and update skills matrix working with shift Management Team
  • Maintaining metrics/KPI's (OTIF,AOTIF,FPMH, RFT, Cost-to-Quality), reports, process documentation, training and Health& Safety records.
  • OTIF – On Time in Full/Advance On Time In Full/Frame Per Man Hour/Right First Time
  • Assist in driving a zero-tolerance mindset for deviation from the use of quality processes to ensure customer deliveries are fully met and waste is reduced
  • Attend 2 daily SIM meetings, carry out inspections of production areas, ensuring smooth running and compliance with SOP's and H&S


Person Specification:


  • Liaison with other departments
  • Knowledge of processing UPVC windows and doors
  • Problem solving and action planning
  • Planning organising and time management
  • Excellent verbal and written communication skills 
  • Excellent numerical skills
  • Good computer literacy
  • Data Skills

Key Skills:

  • Strong attention to detail
  • Window Designer experience
  • Upload/Order processing
  • People Skills able to influence others quickly to resolves issues
  • Technical understanding of the product

Essential Experience:

  • Experience gained working in a high pace production/manufacturing environment


• Free onsite car parking. • Enrolment to Perk Box - full of local discounts and freebies (such as cinema tickets and Gregg’s sausage rolls). • An Employee Assistance Programme – 24-7 helpline with access to counselling and financial advice. • Training and Succession Planning – such as IOSH/ILM and Forklift training courses, and time off to attend personal training. • Bonus scheme to recognise when targets have been met.

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