Virtuoso Doors are the leading composite door and PVCu panel manufacturer supplying trade customers nationwide. Based in brand new premises at Follingsby Park, we are now recruiting for a new role as a IT Support Technician. As the sole IT resource on site this role will assist in the day to day running of a busy manufacturing facility, supporting all IT systems and helpdesk requests. This may also necessitate some level of reporting and analysis of data from key business systems.

Key Duties will include:

  • Perform regular installations and updates for IT hardware and software systems
  • Provide day to day server support
  • Work with Group IT to support manufacturing systems such as Business Micros and Production Scan Stations
  • Maintain and troubleshoot network printers
  • Troubleshoot and resolve computer and other IT equipment
  • Assist in setting up and upgrading computer for end users
  • Identify potential downtime issues
  • Support our Office 365 infrastructure (exchange online, SharePoint online) and all active network equipment and on-premise servers
  • In accordance with our joiners and leavers process ensure that Active Directory accounts are created and disabled in a timely fashion
  • Assist in creating IT documentation, processes and procedures
  • Manage IT assets to ensure that hardware asset lists, network diagrams and software inventories are kept up-to-date and with periodic audits


Required Skills: 

Ideal candidates will be interested in, or have experience of;-

  • Working with Windows desktops and laptops
  • Windows Servers
  • Exchange Server and Office 365
  • Share Point
  • Microsoft Teams
  • Installing and supporting application software
  • Maintaining formal IT documentation 
  • IT hardware – phone systems, printers, mobile phones, and active network equipment
  • Methodical working, ability to create and follow instructions 
  • Becoming an excellent problem solver with flexible solutions- understanding and solving issues quickly for hardware, software and network
  • Able to work under pressure in a busy environment whilst remaining focused and positive
  • Production system knowledge would be an advantage

Essential Experience: 

Candidates should have a minimum of 2 years' experience in a similar IT support role.

Personal Qualities:

We are looking for someone who demonstrates;-

 

  • An enthusiastic and professional attitude 
  • A commitment to self-learning and delivering the best customer service
  • Excellent communication skills, both verbal and written 
  • Ability to be pro-active in delivering and communicating support solutions to staff
  • Able to work on their own initiative as well as part of a team, as there will be times without direct supervision.
  • Full Driving License and own car, with the ability to visit our remote sites around the country to provide in person support, sometimes for a few days at a time.

Benefits

Free onsite car parking. Enrolment to Perk Box - full of local discounts and freebies (such as cinema tickets and Greggs sausage rolls) helping employees do more with their money. An Employee Assistance Programme – supporting employees’ health and physical well-being. 24-7 helpline with access to counselling and financial advice. Training and Succession Planning – encouraging employees to continue to develop with IOSH/ILM and Forklift training courses, and time off to attend personal training. Bonus scheme to recognise when targets have been met.

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