POLYFRAME is a leading-edge business, providing complete PVCu window profile solutions to a network of suppliers and installers across the UK and Southern Ireland. Polyframe has ambitious plans for future growth. Part of a group that includes Customade Group Ltd, Virtuoso Doors, and Stevenswood we are expanding and operate from our manufacturing facility based in Lenwade. 


To undertake the safe, secure and efficient movement of products as required by the Customer, performing deliveries and collections to and from customer sites etc and other locations as required, while representing the Company in a professional and courteous manner at all times to customers, the general public and other road users. Driving in considerate matter as detailed in the Companies Driving Standards at Work policy. 




Loading and Unloading

  • Ensure that all products are loaded and unloaded in a safe and suitable manner using approved methods and mechanical handling aids as appropriate to the size, weight and type of equipment
  • Ensure that the total payload does not exceed vehicle weight limits and is evenly distributed on the vehicle
  • Use suitable approved methods to secure the load in/on the vehicle during transit and, where appropriate, ensure it is protected from weather, impact or other damage
  • Check paperwork to ensure that all delivery /collection loads are correct as to description prior to setting off. Ensure that all equipment on the vehicle is accounted for
  • Visually inspect products being unloaded loaded for delivery or collection to observe that it is complete and in good condition. Rectify/report any issues to the despatch department as appropriate


Deliveries and Collections

  • Deliver products to customer sites, ensuring that only authorised personnel receive and sign for the goods, and complying as far as possible with customer directions
  • Ensure that all site rules are observed whenever operating on customers’ premises
  • Comply with all company & site health & safety rules including the correct use of Personal Protection Equipment (PPE) where appropriate
  • Any collections must have the correct paperwork, ensuring that all products, accessories designated for collection are identified and collected, and ensuring that any excess, shortage or damage is correctly recorded and acknowledge by a person authorised to act on behalf of the customer
  • Working the Transport Supervisor/Planner, agree an itinerary prior to leaving the base depot or point of collection, delivery or transfer. Keep in contact with the Despatch Department to notify your progress or any delays or difficulties and agree an alternative schedule if circumstances dictate
  • Ensure all returns/collections are labelled with a Returns Label and unloaded from vehicle before the end of your shift


Customer Service Standards, Promotion of the Company

  • Strive always to conform to agreed delivery times and instructions, while paying due regard to the legal requirements of the Road Traffic Act and the Drivers Hours Regulations. Ensure that customers are notified in advance of any anticipated problems or delays
  • Make every effort to advise and assist customers in a helpful and courteous manner and to promote a favourable view of the company
  • Demonstrate flexibility by being prepared to work outside of normal working hours to meet customer requirements
  • Respond sympathetically but neutrally to any customer complaints and ensure that these are relayed to the Depot Manager
  • Always maintain a smart standard of personal presentation and wear clean and presentable branded company workwear
  • Build trust and relationship with customers
  • Distribute company promotional literature and catalogues and keep customers informed of the range of products or services offered, highlighting any new products which may be of interest
  • Gather sales intelligence on new customer requirements and sites and report this to the Transport Supervisor/Planner



  • The driver may be required from time to time to undertake alternative duties not anticipated in this document or to temporarily assist at other depots, and/or:
  • To being work as and when required
  • To work overtime as required
  • To spend nights a week away from base as and when required
  • To attend any personal, depot, regional or Company meetings as requested
  • To attend any internal or external training courses as requested


Skills & Experience:

  • Holds a Full driving licence valid in the UK for the class of vehicle to be driven
  • Previous experience of multi drop delivery driving, and of driving the relevant vehicle class
  • Has a good knowledge of the geography of Great Britain
  • Good standard of personal presentation, spoken English and handwriting
  • Good knowledge of legislation affecting commercial vehicle operating procedures
  • Able to carry out manual handling tasks
  • Positive, pro-active person with a friendly approach
  • A great work ethic with a positive, can-do attitude



What we offer:

Salary: £13.02ph  = £32,497pa  (Overtime x 1.3)

Contract: Permanent

Hours: Monday to Friday 48 hours, (4am Starts and  1/2 nights every week potential overnight stay)

Location: Norwich (You will be covering anywhere in the UK)


Benefits offered:

  • Annual holiday plus Bank Holidays
  • Holiday Purchase Scheme
  • Pension & Life Assurance Scheme
  • Enhanced Maternity & Paternity Pay
  • Uniform provided
  • Training and Succession Planning
  • Social events throughout the year
  • Employee discounts on our products
  • One day’s paid volunteering leave to support your chosen charity


Manufacture a better future, visit customade.co.uk/careers

A kind note to recruitment agencies – please do not send us CV’s to HR, Recruitment or managers unless we have explicitly requested your company to do so.

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