Customade are a manufacturer and supplier of uPVC and Aluminium Windows to trade.  We are now looking to recruit a Customer Service Advisor to join the Customer Service team based at our offices in Stonehouse. 

Customer Service Advisor role:

Reporting to the Customer Services Manager the Customer Services Advisors are the organisations ‘front line’ and play a critical role in our customer service delivery. You will;

  • Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints 
  • Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example
  • Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved
  • Produce a daily report that measures the nature and level of Customer Complaints
  • Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis 

Skills & Experience:

  • Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable 
  • Experience of complaint resolution and customer service highly desirable 
  • Highly organised with a systematic approach and the ability to able to cope with technical information
  • The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues 
  • You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre



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