Virtuoso Doors are the leading composite door and PVCu panel manufacturer supplying trade customers nationwide. Based in brand new premises at Follingsby Park, we are now recruiting for a new role as a Customer Service Advisor. Reporting to the Customer Service Director you will be a first point of contact for inbound enquiries and complaints by telephone and email, delivering first class customer service and assistance to our customers. You will answer queries by providing information about products and services, respond to customer complaints by listening to the issues, determining root causes of issues and defects, and then liaising with colleagues and departments to solve issues accordingly. 


The Person:

  • Previous office-based customer service experience with customer interaction via telephone is essential 
  • Experience of complaint resolution in a fast paced environment is essential  
  • Product knowledge of doors is a distinct advantage 
  • The successful candidate will have great people and communication skills – friendly, patient, a strong listener and able to build rapport with people. A strong desire to deliver great customer service 
  • Strong administration skills, able to prioritise and work accurately and under pressure
  • Strong MS office skills is essential


About Customade Group:

The growth of Customade Group is impressive. Starting with a portfolio of fenestration businesses with sales of £50m, we doubled in size from 2016 to 2017 through acquisition and organic growth. In 2018, we focused on attracting new customers and we grew to £125m. Now with over 1,000 employees, we are the most successful business in the fenestration industry with plans to continue our rapid expansion.


With a culture of empowerment, we are seeking focused, driven and talented individuals to make things happen so we deliver our ambitious growth plans. Expansion creates frequent career progression opportunities and if you believe you are the right person for us then apply today!

Benefits

Free onsite car parking. Enrolment to Perk Box - full of local discounts and freebies (such as cinema tickets and Greggs sausage rolls) helping employees do more with their money. An Employee Assistance Programme – supporting employees’ health and physical well-being. 24-7 helpline with access to counselling and financial advice. Training and Succession Planning – encouraging employees to continue to develop with IOSH/ILM and Forklift training courses, and time off to attend personal training. Bonus scheme to recognise when targets have been met.

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