You may not of heard of Customade Group but with our combined brands we are the largest manufacturer and supplier of uPVC and aluminium windows, doors and roofs to trade customers in the UK. 


We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team in Stonehouse.


We are not a stereotypical call centre because although we deal with complaints, you will have full ownership for investigating each query thoroughly to ensure the resolution provided is a positive experience for the customer regardless of the outcome. This is vitally important as all of our customers are accounts holders and the relationships we build with them help ensure continued business. 


You will: 

  • Be able to investigate complaints thoroughly and provide the best course of correction action
  • Ensure all complaints / queries are logged on the Case Management system
  • Use the Case Management system, to monitor and manage own workload
  • Proactively updating customers on the progress of their complaint
  • Liaising with other departments
  • Answer incoming calls and emails
  • Gain Knowledge of products in order to provide advice to customers


Person Specification

  • A self motivated team player
  • Excellent organisation, time management and administration skills
  • Ability to prioritise workload
  • Enjoys the challenge of working under pressure
  • Customer service can do attitude


Key Capabilities

  • Strong investigation and problem solving skills
  • Offer ideas, creativity and maintains the highest standards
  • Accurate in data entry with a high attention to detail
  • A good communicator with both internal and external customers
  • Customer focused, with the drive and determination to provide a Best-in-Class service in all areas

 

Essential Experience

  • Previous customer service background either face to face or telephone based
  • Needs to be self-motivated, courteous and have excellent verbal and written communication skills
  • Excellent questioning and listening skills to enable customers to talk through their needs
  • Team Player
  • Computer Literate
  • Good Telephone manner
  • Maths and English qualifications

 

What we offer:

Salary: £11.58ph (£24,086pa) increasing to £12.26ph when passed 3 month probation (£25,708.80pa)

Contract: Permanent

Hours: Monday to Friday 

Week 1 – Monday to Thursday 8am-5pm, Friday 8am-2pm

Week 2 – Monday to Friday 8am-4.30pm

Location: Stonehouse 

 

Benefits offered:

  • Annual holiday plus Bank Holidays
  • Holiday Purchase Scheme
  • Pension & Life Assurance Scheme
  • Enhanced Maternity & Paternity Pay
  • Uniform provided
  • Training and Succession Planning
  • Social events throughout the year
  • Employee discounts on our products
  • One day’s paid volunteering leave to support your chosen charity

 

Manufacture a better future, visit customade.co.uk/careers

 

A kind note to recruitment agencies – please do not send us CV’s to HR, Recruitment or managers

 

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